We are very hands on and technically
Several of us
have backgrounds in Plumbing or Engineering, and we pride ourselves
on our technical capabilities.
We are very well
versed on how the products we sell work. Not only do we sell
them, we install them too. We also take the time to understand
our competition. Regularly seeking out, putting our hands on,
and even installing their products. This makes us knowledgable
when we are suggesting products that we sell that will install
easier, be a better value, or make a better looking finished
installation. Contractors have come to know and trust that when
we are talking to them about a product, we know what we are
None of us are scared to get
in the trenches and help out with an installation when necessary.
There have been times when we have met a contractor on a site
at 2 a.m. to help them to get the job done. This forms a lasting
relationship where the contractor knows that they can count
on us as a valuable resource. It is not unusual for Contractors
or Engineers to contact us about another product they have seen
and ask us our opinion. In is not unheard of that we have researched,
talked with other contractors, and then followed up with an
inquiring contractor on a product that we do not even sell.
Ongoing education is a regular
part of our representative's lives. We regularly attend workshops,
seminars, and every training opportunity we can make ourselves
a part of. Whether it is a product we represent or not, we aim
to increase our product knowledge on anything we can that may
be beneficial to our customers.