Our response is immediate! When
someone calls into our office, they are always greeted by a
person, someone who is experienced, and is tasked with doing
whatever they can to make it easy for the caller. When our reps.
receive a voice mail, we call back immediately. E-mails are
returned immediately. A guiding mantra we live by is to do everything
we can for our customer as quickly and efficiently as possible.
Brigitte, our inside sales and support person
has been cheerfully and effectively handling the telephones,
and inside sales and support duties, for over ten years. She
knows all of our customers, and knows how to make certain that
she is doing everything she can to accommodate their needs.
Customers know that all they have to do is make
one call to our office, and that we will do all of the follow
up from there. Whether it is tracking an order, processing a
return, or getting one of our reps. on a jobsite, Brigitte effectively
manages all of our day to day inquiries.